Mini-guide: 7 trainable soft skills for outstanding agents (as modeled by cartoon characters)

Train your agents in the soft skills that are as unique as they are. Not every agent has natural empathy, and not every agent is as resourceful as they’d like. But these are skills that can easily be trained to contact center agents.

The CXone mini-guide reveals soft skills like:

  • Resourcefulness for agents to find the right answers fast and efficiently
  • Active listening for the day-dreamer agent to stay focused on the customer
  • Patience for short-tempered agents in high-tension interactions

Get your copy of the guide now.