Maintaining Speed of Innovation and Service Management Excellence

Maintain consistency, control, and compliance without slowing agility. ITSM and DevOps teams often seem to work at cross-purposes, but they have the same goal: driving value for the business. In this white paper, you’ll learn how the ITIL4 framework can help these groups work together effectively to speed innovation while maintaining service management excellence. Topics include:

  • Updates to ITIL designed to maximize the speed and success of innovation
  • Best practices for governance in the context of agile development
  • Detailed examples of effective ITSM processes in the DevOps age