The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report

Forrester Research has named NICE inContact CXone as a leader. CXone is top ranked in “current offering” and “strategy” categories, receiving the highest possible scores in 29 of 33 criteria, including “market presence.”

The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report is an independent evaluation of cloud contact center software designed to help you choose the right tech partner for your contact center.

Get your complimentary copy to help you:

• Thoroughly and objectively evaluate the cloud contact center software available
• Learn the reasons why NICE inContact CXone has been named a leader
• Discover what a leader in cloud software can do for your contact center