Barclays Improves the Client Experience With Voice Biometrics

Barclays Wealth and Investment Management is a leading global wealth manager, the UK’s largest and among the top 10 globally. Its passion towards the delivery of world class customer service and an outstanding client experience was a key motivator in the decision to implement voice biometrics-based client verification. Read this case study to understand the award-winning benefits of voice biometrics at one of the world’s financial services organizations, including: • Reducing the time customers spend authenticating themselves • Eliminating the need for Barclays relationship managers to drive the identification and verification process