Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.

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White Paper | Presented by Verizon

Find Your Competitive Advantage by Prioritizing Key Technology Investments

This white paper explores the four critical IT investment priorities identified in the survey: workplace collaboration, network connectivity and resiliency, cybersecurity, and customer experience. Pursuing each of the four priority areas requires progress on a number of under­lying tasks and initiatives specific to each area.

White Paper | Presented by Verizon

IT-Business Alignment is Critical for Networking Transformation Success

The majority of network transformation projects are focused on core areas such as improving network security, scalability, resiliency, and performance, according to a new IDG/Verizon survey.

White Paper | Presented by Verizon

The Future of Customer Service: Data-Driven and Rich with Opportunity

As customer service shifts its focus to the digital world, organizations know they need to provide a streamlined, personalized user experience at every touchpoint to remain competitive.

White Paper | Presented by Verizon

Best Practices for Network Modernization Utilizing a NaaS Model

This white paper outlines the top five challenges to network modernization and provides insightful strategies to overcome the unpredictable and expensive nature of platform implementation.  Learn how NaaS can boost operational efficiency while optimizing existing business resources.

Analyst Report | Presented by Verizon

IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

IDC defines a UCaaS solution as a cloud-based integrated voice, messaging, and meeting services solution delivered via IP in the cloud and sold on a monthly recurring subscription basis.

Analyst Report | Presented by Verizon

IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment

The unified communications-as-a-service (UCaaS) service provider market continues to be crowded by vendors that are moving upmarket and downmarket to capture share of this rapidly growing space.

White Paper | Presented by Verizon

A Networking Roadmap for the Future of Education

Read this whitepaper from Verizon and IDG to discover the checklist for a successful network modernization journey.

White Paper | Presented by Verizon

Combining professional services and managed services can make agency readiness a reality

There’s no way to precisely predict the timing or potential impact of an emergency. But with the proper support, agencies can respond rapidly in a crisis. Learn how.

Podcast | Presented by Verizon

Federal remote worker podcast Series: CX

In first episode of the “Federal Remote Worker” podcast series, Verizon’s Michelle Morris discusses how in the past year government contact centers have transitioned to remote work, while simultaneously handling an increased workload.

White Paper | Presented by Verizon

How to get the most from your agency’s modernization efforts

There’s more pressure than ever on federal agencies to gain the most value from their modernization initiatives. The COVID-19 crisis only raises the stakes, driving greater need for agency IT teams to rely on managed services for improved performance across all aspects of government work. Learn how.

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