Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.

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eBook | Presented by UJET

Modern CX for Digital and Mobile Natives

In this e-book, UJET will explain how messaging  is a part of the embeddable experience, the importance of seamless information gathering with the smartphone, and the necessity of the connected journey on a single device.

Analyst Report | Presented by UJET

Remote Work: A Comprehensive Guide for Contact Centers

In this report, Remote Work: A Comprehensive Guide on the ‘What?’, ‘Why?’, & ‘How?’, Aberdeen lays out the key building blocks that need to be implemented in order for firms to truly achieve the maximum benefits from remote work.

Analyst Report | Presented by UJET

The ROI of AI in the Contact Center

This statistics-packed knowledge brief from Aberdeen highlights the key challenges to address to achieve ROI and details how artificial intelligence (AI) capabilities influence performance results of modern customer experience (CX) programs.

White Paper | Presented by UJET

Zero-Footprint Contact Center: Will Robots Make Live Agents Obsolete?

This detailed roadmap from DMG Consulting explores the trends, technologies, and hidden costs and risk-factors associated with eliminating live agents completely - and details the 9 steps you can take to improve automation while delivering exceptional CX and results.

Miscellaneous | Presented by UJET

Cloud Contact Center Buyers Guide: Five Critical Dimensions to Assess for Operational Success

Our buyer’s guide outlines five critical dimensions for contact center operational success.

White Paper | Presented by UJET

Beyond Digital - Customer Care in the Mobile Age

This whitepaper examines the evolution of the contact center beyond digital channel stacking and specifies the requirements contact centers must meet for the mobile age.

White Paper | Presented by UJET

Digital Transformation Roadmap for Contact Centers

This report reveals a roadmap for revamping the enterprise digital transformation strategy to prepare the contact center for what is likely to be the ‘new normal’:  a highly virtual, digital and self-service-oriented economy.

White Paper | Presented by UJET

The Expanding Wallets and Purchasing Influence of Millennials and Gen Z

As Millennials and Generation Z professionals grow and ascend into decision-making and influential positions within their organizations, capturing their loyalty is critical to not only fueling businesses current growth but also, critical to securing their position as a leader in the marketplace of tomorrow

Analyst Report | Presented by UJET

The ROI of Unified Customer Data

This thought-provoking knowledge brief from Aberdeen demonstrates how building a unified view of customer and CX data across all sources can transform your results.