Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.
Filter the library by ...
Artificial Intelligence: Trendy Keyword or Game Changer to Your Business?
Could you identify a function powered by artificial intelligence? And, is your organization maximizing business tools powered by AI? We asked a few AI-related questions to over 500 professionals at Dreamforce, the largest tech conference in the world, to gain a better understanding of what people think about the number one trend in the industry for 2018 and beyond: Artificial Intelligence.
When School Is Out, IT Is In
Fast moving technology innovations increase the need for campus IT to mold itself into an organization that not only develops students capable of utilizing and benefiting from new technologies, but provides toolsets that enable productivity and cross-departmental collaboration of faculty and staff.From resource allocations and automation to integrating and centralizing IT, there are many challenges for campus IT to tackle.
Transforming ITIL to Fit the Modern IT Organization
IT organizations across industries are consistently debating on whether or not ITIL makes sense for their teams. If you haven’t already implemented ITIL, should you? And, if you have already implemented ITIL, how do you update it to make sense for your evolving team? There is opportunity for you to transform some of the outdated aspects of the framework.
Visibility: Keeping Leadership Happy with IT Service and Support
Today’s up-and-coming executives are expected to measure every aspect of their team’s work and provide insights to their own leaders. For the IT service and support leaders to be successful, there’s a need to know exactly what to measure and how to go about it.
Enterprise Service Management: Uniting Customer and Service Models
At the backbone of enterprise service management (ESM) there’s ITIL and service management concepts and capabilities. Driving benefits like department transparency, business continuity, cost control, and staff productivity, ESM is bringing value across the greater expanse of a business. An ESM approach helps with effective service oriented efforts across different organizations, enabling the core focus to be on business services that enable agility or improve the customer engagement or experience.