Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.

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eBook | Presented by inContact, Inc.

2019 NICE inContact Customer Experience (CX) Transformation Benchmark

Companies strive to differentiate themselves on the customer service experience, to retain their current customers, create advocates, and gain new customers. Exceptional customer service has become an essential key to drive company growth.

eBook | Presented by Pluralsight

20 Patterns to Watch for in Your Engineering Team

If you’re an engineering leader looking for opportunities to coach and celebrate teammates, or to spot bottlenecks and debug your development process with data, this book will help.

eBook | Presented by Pluralsight

3 Barriers To Cloud Agility

Read our whitepaper to learn how to avoid the three biggest barriers to an effective cloud migration, and the solutions you’ll need to benefit from maximum agility and success.

eBook | Presented by Pluralsight

3 Barriers To Cloud Agility

Read our whitepaper to learn how to avoid the three biggest barriers to an effective cloud migration, and the solutions you’ll need to benefit from maximum agility and success.

eBook | Presented by inContact, Inc.

The Innovator’s Guide to the Digital-first Contact Center

Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.

eBook | Presented by Insight Enterprises

eBook: The State of IT Modernization 2020

This ebook delivers results from the Insight-commissioned IDG survey “The State of IT Modernization,” exploring concerns shaping the current IT landscape — like the fact that nearly half of IT leaders struggle to manage public cloud security. Read to learn more on the state of modernization.

eBook | Presented by SelectHub

Top Business Intelligence Software—Definitive Pricing Guide 2018

Get an in-depth comparison of the costs and implementation models for the top-rated BI solutions. This practical guide helps buyers compare the cost factors and product limitations of the most popular BI software.

eBook | Presented by SelectHub

Top ERP for Manufacturing 2018—Expert Reviews and Pricing—Free Analyst Report

Interactive analyst report gives you comparison ratings, reviews and pricing from actual software selection projects.

eBook | Presented by SelectHub

Top ERP Systems 2018 - Expert Reviews and Pricing

Unlike some ratings, SelectHub product scores are taken from multiple sources including top analysts and actual buyers of the software--ideal for your shortlist. Find the best ERP system for your business here.