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Handbook: SLA Monitoring
With more applications moving to the cloud, the role of IT moves from managing performance and availability, to governance. Ensuring service level agreements (SLAs) are being met is important for both the consumer and provider of a SaaS service. SLAs provide the consumer with objective grading criteria and protection from poor service.
Using Digital Experience Monitoring for Cloud Performance Management
There's a lot of talk about migrating applications to the cloud and managing the cloud's performance, but what exactly does this mean?