Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.
Filter the library by ...
2019 NICE inContact Customer Experience (CX) Transformation Benchmark
Companies strive to differentiate themselves on the customer service experience, to retain their current customers, create advocates, and gain new customers. Exceptional customer service has become an essential key to drive company growth.
20 Patterns to Watch for in Your Engineering Team
If you’re an engineering leader looking for opportunities to coach and celebrate teammates, or to spot bottlenecks and debug your development process with data, this book will help.
3 Barriers To Cloud Agility
Read our whitepaper to learn how to avoid the three biggest barriers to an effective cloud migration, and the solutions you’ll need to benefit from maximum agility and success.
3 Barriers To Cloud Agility
Read our whitepaper to learn how to avoid the three biggest barriers to an effective cloud migration, and the solutions you’ll need to benefit from maximum agility and success.
The Innovator’s Guide to the Digital-first Contact Center
Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.
eBook: The State of IT Modernization 2020
This ebook delivers results from the Insight-commissioned IDG survey “The State of IT Modernization,” exploring concerns shaping the current IT landscape — like the fact that nearly half of IT leaders struggle to manage public cloud security. Read to learn more on the state of modernization.
Top Business Intelligence Software—Definitive Pricing Guide 2018
Get an in-depth comparison of the costs and implementation models for the top-rated BI solutions. This practical guide helps buyers compare the cost factors and product limitations of the most popular BI software.
Top ERP for Manufacturing 2018—Expert Reviews and Pricing—Free Analyst Report
Interactive analyst report gives you comparison ratings, reviews and pricing from actual software selection projects.
Top ERP Systems 2018 - Expert Reviews and Pricing
Unlike some ratings, SelectHub product scores are taken from multiple sources including top analysts and actual buyers of the software--ideal for your shortlist. Find the best ERP system for your business here.