Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.

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Video/Webcast | Presented by Verizon

The Future of Customer Service: Digital, Data-driven, and Business-opportunity-rich

Customer service in the future will be digital, data-driven, in the cloud, and focused on business outcomes.

Solving The Multiple Challenges of Implementing Powerful AI

With their incredible potential and power to generate business value, artificial intelligence (AI) and machine learning (ML) technologies have seen massive enterprise interest and growth in recent years.

Video/Webcast | Presented by Lumen

The Adaptable Enterprise – Where Trusted Connections Ensure Agility and Positive Business Outcomes

Lumen invites you to hear IDC's perspective on how our digital first world is forcing enterprises to invest in adaptability and the role that trusted connectivity plays in ensuring every area of the business is ready for change.

eBook | Presented by ServiceNow

Customer Operations for Dummies®, ServiceNow Special Edition

In this informative ebook you'll learn the vital steps needed to run a customer-obsessed organization that delivers outstanding customer experiences.

Analyst Report | Presented by ServiceNow

Magic Quadrant for IT Service Management Tools

IT service management tools are vital for infrastructure and operations organizations to deliver business value. This key research and practical data profiles vendors in the enterprise ITSM tool market to help I&O leaders.

eBook | Presented by ServiceNow

Mind-blowing Customer Experience Starts Here

Let's workflow it! Is your organization ready to deliver experiences your customers will love? Now’s the perfect time to create a seamless customer experience across all your interactions.

eBook | Presented by ServiceNow

ServiceNow's IT Workflows Book of Knowledge

Both employees and customers have higher expectations than ever before. In turn, IT organizations need to deliver seamless experiences. Learn how you can achieve better, more efficient ways to operate in the digital space.

Analyst Report | Presented by ServiceNow

The Three Customer Service Megatrends in 2021

Emerging stronger from the pandemic will require your customer service initiatives to reimagine current strategies and long-term investments in digitization, AI, and automation—just to name a few.

eBook | Presented by Adobe Inc.

Adobe Sign means business

The customer testimonials in this eBook give an inside view into why five companies chose Adobe Sign and the results that followed.

eBook | Presented by Adobe Inc.

Adobe Sign + Microsoft: How e-signatures and Microsoft work together to deliver more speed, more efficiency, and time saved

In this eBook, you’ll learn that by making the e-signature capabilities that businesses rely on work right inside the Microsoft application employees are familiar with, organizations aren’t just getting more done – they’re doing it more efficiently and delivering a better experience in the process.

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