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eBook | Presented by NICE CXone

5 Ways to Manage Demand Swings in Your Contact Center (ContactBabel eBook)

In this eBook, you’ll discover how using digital channels, AI, automation and other technologies can manage interactions with little to no support from a live agent.

eGuide | Presented by NICE CXone

Mini-guide: 7 trainable soft skills for outstanding agents (as modeled by cartoon characters)

Train your agents in the soft skills that are as unique as they are.

eGuide | Presented by NICE CXone

The Inner Circle Guide to Agent Engagement and Empowerment (ContactBabel)

Reengage your agents for a more empowered contact center.

eBook | Presented by NICE CXone

The ROI of Real-Time Agent Guidance (Aberdeen report)

Ever wondered how to provide instant answers to your contact center agents? New data from Aberdeen shows that AI is the key. 

eGuide | Presented by Talkdesk

Customer Experience: The new IT imperative

Customer experience—CX—has risen to the forefront in this period of pandemic uncertainty and digital transformation.