Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like IT, enterprise integration and open source.
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ROI of Data Checklist
Technology leaders know that big data will dominate the future: 78 percent believe that data collection and analysis has the potential to dramatically change the way their company does business over the next three years. How will your organization gain maximum impact from your investment in data and analytics technology? Here are six steps to follow!
ROI of Data Checklist
Technology leaders know that big data will dominate the future: 78 percent believe that data collection and analysis has the potential to dramatically change the way their company does business over the next three years. How will your organization gain maximum impact from your investment in data and analytics technology? Here are six steps to follow!
Technology Skills Development is Paramount in the Digital Age
This recent paper by IDC breaks down the 5 main challenges of digital transformation and how organizations can overcome them.
Technology Skills Development is Paramount in the Digital Age
This recent paper by IDC breaks down the 5 main challenges of digital transformation and how organizations can overcome them.
The Engineering Manager's Guide to the Code Review Process
In this guide, we’ve assembled foundational resources for software engineering leaders to be able to communicate concisely about the outcomes of code review (both the traditional goal of higher-quality code as well as improved collaboration and problem-solving within teams).
The Innovator’s Guide to the Digital-first Contact Center
Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.
The New Standard for Developing and Scaling Tech Teams
For the first time, CIOs and CTOs are accountable for not just cost savings and efficiencies, but also for product delivery, profitability and revenue-generating innovations. Technology leaders today can't just hit metrics. They have to drive outcomes. That's why it's more important than ever to invest in and champion your teams. As a leader, it’s your job to provide them with the collaboration tools, coaching and skills they need to succeed.
The Science Behind Forgetting
Unless you have a photographic memory, you likely find it hard to remember everything you learn, even an hour or two after you learn it. Why? Research about how we remember—and forget—gives us a clue.
The Science Behind Forgetting
Unless you have a photographic memory, you likely find it hard to remember everything you learn, even an hour or two after you learn it. Why? Research about how we remember—and forget—gives us a clue.
The State of Upskilling
In this report, dive deeper into the state of technology skill development to see where employee needs can better align with organizational strategies and how to maximize the impact of aligning tech skill development to your company’s initiatives.