Public sector organizations have a lot to offer the communities they serve through social media. Updates on your website or items on your city council meeting agenda can now foster real-time interaction with your constituents.
Use social media with confidence. This guide contains practical steps that will help public sector agencies and departments develop a social media strategy and policy to gain maximum value from social media efforts. It also outlines some smart records retention practices - so you'll be better prepared to respond to open records requests or other e-discovery needs when they arise.
This guide contains practical steps that will help public sector organizations and departments develop a text message policy and retention strategy to protect against the risk involved with use of this popular, universal form of communication.
The transition to a modern business intelligence model requires IT to adopt a collaborative approach that includes the business in all aspects of the overall program. This guide focuses on the platform evaluation and selection.
As self-service analytics becomes the norm, the role of IT is evolving from a producer to a strategic partner. IT professionals are helping their organizations transition from a traditional top-down approach to analytics driven by IT to a self-service approach enabled by IT and led by the business.