Texting is simple, concise and compatible with virtually every mobile device, operating system and wireless carrier - making it extremely accessible when a government official or employee wants to communicate with staff or community members in a time-crunched world. But even though text is easy, reliable and intuitive - if it's used for official business communications, it can create tremendous risk.
State, federal, and local government agencies need to keep important records (including digital communications) for a long time, to stay in compliance with public records laws, open meeting, Freedom of Information Act (FOIA), and various state sunshine laws. If an agency has email, social media, web and other digital communications related to business activities, records must be available to anyone who asks for them.
Public sector organizations have a lot to offer the communities they serve through social media. Updates on your website or items on your city council meeting agenda can now foster real-time interaction with your constituents.
Use social media with confidence. This guide contains practical steps that will help public sector agencies and departments develop a social media strategy and policy to gain maximum value from social media efforts. It also outlines some smart records retention practices - so you'll be better prepared to respond to open records requests or other e-discovery needs when they arise.
This guide contains practical steps that will help public sector organizations and departments develop a text message policy and retention strategy to protect against the risk involved with use of this popular, universal form of communication.